Terms & Conditions
Salty Crush Return Policy
We want you to be completely satisfied with your Salty Crush purchase. If you change your mind for any reason, the item does not suit you or it is the wrong size we'll gladly accept your return (excluding Final Sale items) for a STORE CREDIT ONLY in the form of a gift card.
Returning your order via our portal is quick and easy! Simply follow the steps below:
1. Head over to our returns portal linked above
2. Eligible returns are to be sent back within 21 days of receiving your parcel and can be returned for a store credit only.
3. Follow the prompts on our portal to complete your return request and prepaid return shipping label.
4. Package up your return items with our reusable packaging and attach your return label to the outside of the package.
5. Only 1 return label per order is accepted and we do not allow multiple orders to be returned on a single return shipping label.
6. Drop off your return at your local Australia Post. Be sure it is scanned in transit once received and obtain a receipt for proof of lodgement.
7. Once your return is received at our warehouse, it can take our returns team up to 7 business days to process your store credit.
*Please note: initial shipping costs are non-refundable, and will not be included in your store credit.
RETURN REQUIREMENTS
- Items must be returned within 21 days of receiving your order. We suggest all items are tried on as soon as they are recieved to ensure you are able to return items within this time frame.
- Please be careful when trying on items for the first time as we will not accept any items that have deodorant, in-scents or perfume smells, makeup, fake tan stains, pet fur or any marks at all and it will be reshipped back to you once received and inspected.
- Items must be returned in original condition, unworn (not worn for longer than trying the item/s on), unaltered, unwashed and with their tags attached.
- We do not accept any items which are labelled as FINAL SALE.
SALE ITEMS
Any item that is labelled FINAL SALE is not eligible to be returned.
NEW ZEALAND RETURNS
Pre-Paid Label via our Portal
You can return items via our portal here for store credit only. All international pre-paid returns are a set fee of NZD 9.95, which is deducted from your store credit. You are eligible to return items within 30 days of receiving your order. All items must be in original condition, unworn, unwashed, and with tags attached.
Please allow up to 7-10 business days for your store credit to be issued from its arrival in our warehouse.
Once you receive your return label, please take your items to your local NZ Post Office to send them back to us.
Self-Postage Returns
Return your items at your own cost, with the shipper of your choice. All returns are processed as a store credit only.
INTERNATIONAL RETURNS
Pre-Paid Label via our Portal
You can return items via our portal here for store credit only. All international pre-paid returns are a set fee of USD 19.95, which is deducted from your store credit.
Please allow up to 7-10 business days for your store credit to be issued from its arrival in our warehouse.
POSSIBLE FEES
- If your return is received in our warehouse outside of the 21 days of receiving your delivery a $10.95 AUD late fee will be deducted from your store credit.
- If we receive a return that includes a final sale item please note you will incur a $10.95 AUD fee which will be deducted from your store credit.
EXCHANGES
Unfortunately we are unable to process exchanges due to high turnover of stock. Once your return is processed in our warehouse your store credit will be issued for you to repurchase a new size, style or colour.
FAULTY ITEMS
Should you receive a faulty product you will need to contact our customer service team via our Help Center or email. You will need to provide a clear photo of the faulty item.
TO BE ELIGIBLE AS FAULTY:
- An item is only considered faulty if the fault is by manufacture not general wear and tear.
- This includes: open seams, broken zippers or buttons, broken elastic loops, puckering, colour runs.
INCORRECT OR MISSING ITEM
Our team works hard to ensure the accuracy of all orders, but mistakes can happen. If you receive an item or size that is different from what you ordered please contact our customer service team via our Help Center or email.
